REFUND POLICY — FORMÉ BODY LAB (UK)

1. Digital Products & Online Coaching — No Refunds

Due to the nature of digital content and personalised online coaching:

• No refunds are available after purchase
• This includes meal plans, training plans, downloads, subscriptions, and coaching services

You gain immediate access to digital materials, therefore the right to cancel does not apply (Consumer Contracts Regulations 2013, digital goods exemption).

2. Physical Products (Clothing / Merch)

You may return unused physical products within 14 days of delivery if:

✅ they are unworn, unwashed, undamaged
✅ with original packaging and labels attached
❌ personalised or custom-made items are non-returnable

Customer is responsible for return shipping unless the item is faulty.

Refund will be issued within 14 days of accepted return.

3. Faulty or Damaged Goods

If any physical item arrives damaged or defective, please contact us within 7 days with photos.
We will replace the item or issue a refund.

4. How to Request a Return

Contact:
📩 contact@formebodylab.com
Include:

• Order number
• Item(s) you wish to return
• Reason for return

We will provide return instructions.

5. Contact

Formé Body Lab
Email: contact@formebodylab.com
United Kingdom

Last updated: 05.11.2025